Return Policy

Unused yarn may be returned within 60 days. Credit will be refunded to the original payment method. No returns are accepted on needles, patterns, sale yarn, or special orders.

Returns can be mailed to:

String Returns
6 Industrial Parkway
Easthampton, MA 01027
Attn: Customer service

If you received an item sent in error or defective, please contact us at 800-367-9327 or

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